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Explore a curated collection of videos, articles, and resources to deepen your understanding of our products and the world of surveys. Dive in and elevate your expertise today!
You have measured eNPS - What should happen next?
Here’s a step-by-step example of how to analyze eNPS (Employee Net Promoter Score) results throughout a company, starting at the company-wide level and drilling down to individual departments and employees.
Top 10 tips: How to motivate survey respondents & ensure high response rate
Zeffi released its top 10 tips for motivating respondents and increasing response rates, based on insights gathered over the company's 25-year history. There you go!
Best Survey Practices: The Ultimate Survey - See Tips from a Pro
A survey questionnaire has a great impact on the quality of responses that you will receive. In this article, we will explore a few key themes related to survey design, based on what we have found to be effective at Esko.
5 Tips For Avoiding Response Bias
In this article, we’ll explore five actionable tips to help minimize response bias in your surveys. From crafting neutral questions to improving respondent anonymity, these strategies will empower you to collect more accurate feedback and make better-informed decisions.
The Power of NPS with Root-Cause Analysis: Elevating Business Insights Beyond Numbers
Shows how combining NPS with root-cause analysis uncovers deeper customer insights. By identifying the reasons behind NPS scores, businesses can enhance customer experiences, improve offerings, and drive growth more effectively.
Measuring and Enhancing the B2C Sales Process with Surveys
A powerful tool for businesses aiming to stay competitive by aligning their sales process with customer expectations and market trends.