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Explore a curated collection of videos, articles, and resources to deepen your understanding of our products and the world of surveys. Dive in and elevate your expertise today!
Top 10 tips: How to motivate survey respondents & ensure high response rate
Zeffi released its top 10 tips for motivating respondents and increasing response rates, based on insights gathered over the company's 25-year history. There you go!
5 Tips For Avoiding Response Bias
In this article, we’ll explore five actionable tips to help minimize response bias in your surveys. From crafting neutral questions to improving respondent anonymity, these strategies will empower you to collect more accurate feedback and make better-informed decisions.
Measuring and Enhancing the B2C Sales Process with Surveys
A powerful tool for businesses aiming to stay competitive by aligning their sales process with customer expectations and market trends.
The Power of NPS with Root-Cause Analysis: Elevating Business Insights Beyond Numbers
Shows how combining NPS with root-cause analysis uncovers deeper customer insights. By identifying the reasons behind NPS scores, businesses can enhance customer experiences, improve offerings, and drive growth more effectively.
Best survey practices: Ensuring a high response rate by sharing method
In this blog post, we explore the top 10 survey share methods, their unique benefits, and tips for selecting the best approach for your needs. From email invitations with detailed background data to seamless website pop-ups, we’ll help you optimize your survey strategy for maximum response rates and actionable results.
Lean Blog Series - Part 3: Lean in Quality Assurance
Deming stands as a central figure influencing Lean principles. His statement about the significance of customer satisfaction encapsulates a crucial idea: by doing things right the first time, a company can align its operations in such a way that forces like recommendations can be harnessed for its benefit. While discussions on net promoter score (NPS) and customer satisfaction are common topics in Zeffi's blog, this time we focus on quality as a production factor and the drivers that influence it.