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Best survey practices: Ensuring a high response rate by sharing method
In this blog post, we explore the top 10 survey share methods, their unique benefits, and tips for selecting the best approach for your needs. From email invitations with detailed background data to seamless website pop-ups, we’ll help you optimize your survey strategy for maximum response rates and actionable results.
Lean Blog Series - Part 3: Lean in Quality Assurance
Deming stands as a central figure influencing Lean principles. His statement about the significance of customer satisfaction encapsulates a crucial idea: by doing things right the first time, a company can align its operations in such a way that forces like recommendations can be harnessed for its benefit.
Lean Blog Series - Part 2: Identifying Value in Lean
Lean management is sometimes perceived as a mindset that solely emphasizes efficiency. However, more importantly, it focuses on creating value. Efficiency certainly matters, but above all, a company must identify what creates value from its customers' perspective and what they are willing to pay for. This shifts the entire logic of efficiency thinking - in Lean management, it's not about running faster but about running smarter, more directly towards the goal.
Lean Blog Series - Part 1: Lean Management in Practice
This blog series is aimed at organizational developers, leaders, and other professionals who haven't fully embraced Lean management yet. Even those who have been implementing Lean for some time may find the sections on surveys and data-driven decision-making interesting.
Net Promoter Score (NPS) in Customer Experience Management - Strengths an Areas for Improvement
One of the most widely used methods for measuring customer satisfaction is the Net Promoter Score (NPS). In this blog post, we discuss the significance of NPS in light of recent research and explore areas for improvement, particularly in incorporating root cause analysis.
Survey Best Practices: 360-Degree Feedback
The 360-degree performance appraisal is used as an instrument for measuring employee development and enhancing overall organizational effectiveness. The 360-degree feedback process involves collecting data from employees' direct supervisor(s), peers, subordinates, customers and other people who interact with them on a regular basis.